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FREQUENTLY ASKED QUESTIONS (FAQ)

Account Details

How do I create an account on BeautywithPRO.com? 


Registering for an account is the only way you can place an order with us.  

If you are a pre-existing salon wanting to order through our website for the first time, contact us at 98201288 for the facilitation of orders. 

If you are a new salon or retail customer, click the 'Sign In' button  to register for an account and start shopping with us today :-) 


How do I update my shipping and billing information? 


Under the ‘' icon, Click on My Account or this link here to access your details and contact information. 


Assistance

How do I contact BeautywithPRO©?


You can email  info@beautywithpro.com  or  help@beautywithpro.com f or assistance regarding orders and shipping, or call us at 67479820 from 9am to 6pm, Monday to Friday, or chat with our real-time customer service helpdesk using the chat popup on the homepage


Ordering

How do I place an order?


Simply click 'Add to cart’ once you have found the product you want. Afterward, you can either carry on shopping or click 'My Cart’ to check your pending purchases. if you've got everything you need; this will give you the option to checkout. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise, you'll need to enter the details manually. 

Check everything is correct and you're good to go. We'll send you an email as soon as the order is dispatched. 


An item I want to order is out of stock. Why is it still on the website?


BeautywithPRO© carries a wide and varied range of products already in our warehouses that may be subjected to quick unavailability due to large quantities of stock being ordered by pre-existing professionals and other retail customers alike. As such, while we take great care in updating the availability of stock on our online website, shipping times and email confirmations may be delayed when ordering a popular product, but we will definitely bring it back at your request.

 

Can I edit my cart?


Just click ‘My Cart’ and use the ‘+’, ‘-’ and ‘🗑’ buttons to add, subtract or delete the item from the cart respectively.


Can I change my address?


You can update your shipping and billing address at the Checkout section after your cart is finished.


How will I know when my order has been dispatched?


BeautywithPRO© will send you an email confirming the dispatch of your order along with the contact details of the courier service for Standard Delivery orders. A tracking number will be provided for Tracked Delivery orders where you can log on to the respective courier sites to check on your order. Lightning Delivery orders will be updated manually via Whatsapp by our team of drivers before dispatch (leaving the warehouse) and after products are safely delivered and received. If there are any updates or unprecedented changes to your order, Standard and Tracked Delivery patrons will receive an email notifying you while Lightning Delivery patrons will receive a phone call or text message (depending on urgency). 


How can I check my order status?


The 3 stages of getting a BeautywithPRO© product to your doorstep are Preparation, Processing, and Delivery. 

Preparation - if there are multiple products or large quantities ordered, we will wait until your entire order has arrived before shipping it together.
Processing - your items will be packed securely in our warehouses to be ready for delivery.

Delivery - the order has been dispatched and it is currently on the way to your doorstep.

Your order status will be displayed on your Order Summary page and will be periodically updated to reflect new changes. When the order is dispatched, an email will be sent to your provided email address.


How do I cancel my order?  


We are sorry to hear that you want to cancel! If there is any issue with your order or stock availability, feel free to leave a message or contact our live support helpdesk.

I ordered the wrong item! How can I cancel/exchange it?  


If the email confirmation has yet to be sent, contact our customer service helpdesk via the popup to facilitate the cancellation. If your order is already confirmed via email and has been dispatched, let us know via help@beautywithpro.com and we will guide you through a product exchange or refund if the product is mailed back.  


I received a damaged item!


While BeautyWithPRO© takes all possible precautions it can to ensure that your order is dispatched safely and securely, if your order is damaged during delivery or found to be defective when opening, please take photographic evidence of your product and email it to us at help@beautywithpro.com with the email title ‘Damaged’. Our team will then help you to replace, refund, or exchange the product as soon as possible.  

Delivery

COVID-19 Delivery Information


Due to the ongoing pandemic, pre-orders and/or products that we do not have in stock right now that are sourced from overseas require more time to be consolidated, packed, and shipped. Orders will still continue to be fulfilled; however, delivery times might be delayed for these products. We apologize for any inconvenience and seek your kind understanding. 


What delivery options do you offer?


We offer Standard Delivery, Tracked Delivery, and Lightning Delivery for our retail customers and professional salons respectively.


Standard Delivery


This is available to both retail customers and professional salons. At Checkout, choose 'Standard Delivery’ when prompted to indicate a delivery option after your delivery address. There will be no tracking information provided; however, we will notify you via email when your order has been consolidated and shipped. 

  • Your order will be shipped via local couriers like Singpost or J&T Express. There will be a flat fee of $6.00.

  • Standard Delivery fee is waived when you spend over $200.00 on your order.

  • Expected Delivery time: 7-10 working days.


No deliveries take place on weekends and public holidays.


Tracked Delivery


This is available to both retail customers and professional salons. At Checkout, choose 'Tracked Delivery’ when prompted to indicate a delivery option after your delivery address. Tracking information will be provided by the respective couriers and we will supply a tracking number for you when it is dispatched.

  • Your order will be shipped via local couriers like Singpost or J&T Express. There will be a flat fee of $8.00.

  • Tracked Delivery fee is waived when you spend over $350.00 on your order.

  • Expected Delivery time: 7-10 working days.


No deliveries take place on weekends and public holidays.


Lightning Delivery


This is only available to professional salons. Require large volumes (>20) of any product? At Checkout, choose ‘Lightning Delivery’ when prompted to indicate a delivery option after your delivery address, then contact us at 67479820 from 9am to 6pm, Monday to Friday for confirmation and specify when you need your order by. Do take note that products not in stock and pre-orders that will be listed clearly on our website require time to consolidate and pack, so please factor in shipping time from overseas. Lightning Delivery is for Singapore only. 


  • For same-day delivery of products in stock, the fee is $25.00.

  • For deliveries in 2-3 working days, the fee is $12.00.

  • For any other delivery in the timespan not specified above, contact us here for a quote and the duration of stay in our warehouses. Fees apply. 


Do I have to pay more depending on the volume and weight of my total order?


BeautywithPRO© is deeply concerned about the environment and therefore wishes to reduce our carbon footprint by consolidating your order and shipping it all at once. However, this may mean longer waiting times for all your products to arrive especially if they are currently not in stock or needs to be pre-ordered from overseas.  

For packages weighing more than 2kg, the rates are as follows:


 


*Prices as stated only for packages with dimensions 324x229x65 mm
Information: taken from Singpost


Delivery Clarifications


  • All orders post-consolidation will be dispatched from our warehouses in Singapore. 

  • Estimated delivery times will vary due to the stock and volume of product ordered, sale periods, and public holidays as courier services and logistic offices may not be working. 

  • If you would like to track the delivery of your order, please select TRACKED DELIVERY at checkout. 

  • Working days include Monday to Friday, excludes Saturday, Sunday, and public holidays. 

  • If your order is missing or undelivered, please check with the courier we have used to dispatch your order. 

  • If you still cannot locate your order we ask you to please allow 30 days to pass before reporting your order as missing. 

  • Please contact the customer service team by using the chat popup of Customer Service helpdesk on the homepage or email us directly at help@beautywithpro.com

  • If the item is still not received, we apologize for the distress caused. For more information on Returns & Exchanges, please click here.

Returns & Exchanges

 I changed my mind! 


If you are unhappy with the product in any way, do not hestitate to reach out to us via email (help@beautywithpro.com) or live chat support helpdesk as we only hope to offer you the best experience to you. Otherwise, we offer refunds for unused product shipped back in original packaging, more information here.


I accidentally ordered the wrong product!


Unfortunately, we currently do not accept requests for exchanges or refunds at this point in time for buyer mistakes. However, if it is an issue with website interface or buggy checkout section, please do not hestitate to give us feedback in our contact form.


BeautywithPRO© sent me a incorrect product!


We sincerely apologize for any inconvenience and distress caused. We understand that it reflects poorly on us as a company and will take the necessary steps to rectify our mistake. Drop us an email at help@beautywithpro.com and we will arrange for refunds as quickly as possible. You are allowed to keep the product as well as seek refunds.


My product arrived in an unusable condition!


While BeautywithPRO© takes all possible precautions to ship out your orders safely, sometimes unfortunate accidents happen in transit. We will be handling each incident on a case-by-case basis as each shipping carrier has different policies we have to adhere to. 


Fraud against BeautywithPRO©

BeautywithPRO© takes buyer fraud very seriously. If it is found that products returned do not adhere to our Returns and Exchanges Policy or refunds are raised without proper reason, we will take legal action against you.